Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. Travel insurance can be taken out within 30 days of booking. Service on board has been adjusted so as to maximally limit contact. The e-mail will contain all necessary information. All TUI fly bookings made as of 01/10/2021 are subject to change in accordance with the regular conditions of carriage, no deviating conditions apply. Do you think that thats quite expensive? if you have to cancel your holiday because you or someone in your party contracts covid in the run-up to the trip, things can be . You can also find the most recently updated information in the frequently asked questions below. No entry requirements COVID-19. Contact them by telephone at +32 800 400 79 or by e-mail [email protected]. This costs more up front. By clicking a link you are consenting to this. We inform you about the necessary preparations as well as of the changes at the airport and during your flight. If your test before your departure is positive, we advise you to contact your cancellation insurance to discuss the possibilities. At some destinations, you do not need to have a test taken if you can prove that you recently recovered from COVID-19. Virgin Atlantics current flexible policy which applies to flights booked on or after 16 February 2022, for travel due to take place by 31 August 2022 allows you to change the date and destination of your ticket, or make one name change. If a TUI holiday is cancelled due to coronavirus, customers are able to change their booking to a . Here, we answer all your frequently asked questions about COVID-19. Your travel agency can give you more information about this voucher. If you want a refund then contact TUI, but be prepared to wait quite a while for it. You can contact the TUI Customer Service Center by telephone at +32 (0) 2 717 86 60. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. When checking in online, you may need certain documents for your destination. TUI CMO Katie McAlister explained that even having set up retail employees to operate as virtual contact centres, there was no way the business could cope with the level of demand. There's loads going on behind the scenes to make sure your journey's as smooth as can be - for example, they've got more standby aircraft available than ever before and have recruited more colleagues. You may have won a TUI fly MARK voucher in a competition, for example. Here's what to do if you need to change your holiday details or amend or cancel your booking with Crystal Ski Holidays. Just be sure to make the change before check-in closes for your flight. This means you can: Transfer your booking to a P&O Cruises holiday of equal or higher value. These cookies enable us to display personalised and relevant offers and create social media links, and third parties to monitor your internet behaviour and display customised ads. If we need more details, we will contact you. You can find more information on the Passenger Location Form and possible exceptions at https://travel.info-coronavirus.be/. You can read about the requirements for your destination on our Corona Measures page: https://www.tuifly.be/en/corona-measures. How do I cancel my booking and what will the charges be? You will automatically receive the new voucher for the remaining amount by e-mail. Your country of destination may set additional requirements. We do not offer trips to all destinations yet, because of the strict entry conditions that are still applicable in several countries (e.g. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk. Visit TUI directly for more information on fee changes and to view their Guide To Our Amendment Fees and their terms and conditions. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. More information can be found hereunder. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. Additionally, weve heard from frustrated Ryanair customers complaining that even its previous zero change fees policy still left them paying extra to rebook luggage. All remaining COVID-19 restrictions will be removed for UK arrivals. If we need more details, we will contact you. If you have a problem using VeriFLY, please check the following: VeriFLY is only available for use on selected routes - please check if you can use it for your journey We therefore advise you to check your mailbox regularly. For holidays to amber countries, those unwilling or unable to self-isolate can amend their booking without penalty. If your flight was cancelled before 17/06/2021 you will receive a voucher by e-mail. A voucher will only be issued in cases where TUI fly cancelled a flight due to the situation of force majeure caused by the coronavirus. This field is no longer mandatory and can be left blank if you do not yet know your seat number. Cost cutting measures may become more permanent if proven efficient as more companies adopt an asset light business model. Easyjets latest Travel Restriction Protection policy offers some protection against Covid disruption until 31 December 2022. Please take into account that you have to retain or upgrade your insurance products. We do everything we can to help you as quickly as possible. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. To change a name, passenger, or passenger type (you can correct a spelling error without paying a fee), To change accommodation, departure or destination airport, or to change a flight not operated by TUI Airways. Don't travel if you have symptoms of or have tested positive for COVID-19. The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking (s). However, you have to have a proof of vaccination. See more on Wizzairs flight change fees. Note: our offer and flight schedule may be subject to change. TUI is just one of many travel companies which have been hit by the coronavirus pandemic. If you cancel altogether more than 14 days before your flight is due to depart and want a refund, you will be charged 60 (51) per passenger, per flight. You have to state the means of transport you have used. A few minutes before the event . Click on the link Coronamaatregelen for your destination. Starting on the issue date, you have one year to book a new trip. See Travel Aware page - for travel advice from TUI. In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". You can choose another TUI fly website here. If you want to book this flight, you can contact our TUI fly Customer Service Center: They will gladly make the booking for you. Have you booked a TUI holiday in the United Kingdom and want to cancel, change or transfer it to someone else? Starting on 1 February 2022, the vaccination certificate is valid for 270 days (9 months) after the date of the last vaccine. Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. TUI allow you to transfer your holiday in the name of another person. Please note: you should take into account the fact that the suppliers terms and conditions may change at any time. Certain conditions may apply at some destinations, e.g. The advice can change so check regularly for updates. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. We do everything within our power to keep this information up to date. The termination fee depends on how many days before the booking you inform TUI of your cancelation. Can I sell my TUI holiday to another person? If you select plane, you need to enter the flight number, seat number and date of arrival. rebook your tickets if disruption or Covid rules derail your trip. Heres how different airlines measure up. Thanks to our partner you can easily book a private transfer from your home to the airport. REFUND CREDIT. If you change your booking, the premium will be deducted from the new travel price. Federal Reserve Governor Christopher Waller was forced to cancel a Zoom videoconference after it was 'hijacked' by a participant who displayed pornographic images. Lots of our package holidays use the airline of our sister company, TUI. package holiday provider with a great flexible booking policy, Virgin Atlantics current flexible policy, Find out which insurance companies offer the most complete Covid cover, Holiday checklist: Your guide to hassle-free holidays in 2021, Everything you need to know about using the NHS app as a vaccine passport for travel, Strike dates March 2023: days to avoid booking holidays and what to do if you are travelling, Why it pays to go on an all-inclusive cruise, UK holidaymakers will need an e-visa to visit the EU from 2024, Online travel agent flight deals: why the price is almost always too good to be true. Our top deals tailored to you, straight to your inbox >Sign up for offers. Recovered from COVID-19 at least 11 days after testing positive within the last 180 days. In that case we ask you to contact our TUI fly Customer Service Center: For Belgium: +32 (0) 2 717 86 61. How to change or cancel a flight with EasyJet, Ryanair and more: Airline policies and Covid rules compared EasyJet currently offer the most flexible cancellation policy out of the five major UK . How to COVID-proof your trip. You cannot cancel these online through your account. The information on this page is updated during office hours, from Monday to Friday. By clicking Agree, you give your consent to the installation of all cookies described above. The book with confidence promise applies to bookings up to 21 August 2022. Thats because package holidays offer some financial protection. If you have a flight, a hotel reservation or a holiday you can no longer use, you can sell your booking to other travellers. For any bookings made after 3 August 2022, if you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you've booked on a Select Price holiday. Click on the link Coronamaatregelen for your destination. The Competition and Markets Authority (CMA) remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods . a PCR test, a PLF form, proof of essential travel, An overview of the travel formalities for each country can be found at https://www.tuifly.be/en/legal/reiseformalitaten. We are closely monitoring the decisions taken by the authorities in the various holiday destinations and are strictly following the travel advice given on the website of the Ministry of Foreign Affairs. Many popular travel firms, including Jet2, Tui, easyjet and You do not need to contact us yourself. You could also make a Section 75 claim with your credit card provider or obviously you can use the credit to book another holiday. We're part of TUI Group - one of the world's leading travel companies. Note: you have to read the TUI fly COVID-19 statement and sign it online in order to have access to your boarding pass. You can contact GO TUI by e-mail [email protected] or by telephone at +32 78 149 258 in case of an emergency. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. Lines open: Monday to . If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. We are closely monitoring travel advice via the following website: https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. It goes without saying that our flights are subject to possible changes resulting from government measures in your home country and abroad. Important Note: Keep in mind that some parts of your holiday package like activities, transportation, attraction tickets might be non-refundable. Does this option interest you? Until that date, the existing rules for foreign travel will remain in force. Tuesday to cancel online for . If you are returning from a non-European destination, you are still obliged to fill in the PLF (https://travel.info-coronavirus.be/) digitally when returning to Belgium. Hun doel is advertenties weergeven die zijn toegesneden op en relevant zijn voor de individuele gebruiker. You will receive your voucher by e-mail. We therefore advise you to consult their terms and conditions. In addition, the person you are transferring the booking to must accept the transfer and TUIs terms and conditions 7 days or more before the booking to receive the holiday. This means that you can choose to use your voucher to book a flight for this summer 2020, this winter 2020/2021 or even next summer 2021 (as soon as this offer is available). See Travel Aware page - for travel advice from TUI. You will receive a refund for the cancellation within 2 weeks. If you have booked one of the following holidays, you have to contact TUI directly (over the phone or through their website). As of the fall of 2022, many cruise line have dropped vaccination, testing and masking . Family members and/or friends who drop you off at the airport are requested not to enter the airport building. For more information, consult the website of the Belgian government (https://www.info-coronavirus.be/en/), the website of the Federal Public Service Foreign Affairs (https://diplomatie.belgium.be/en) or the embassy/consulate at your destination. If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. If your flight is operated by an airline other than TUI fly or by one of our partners, you should check their website prior to your departure. You need to be in the possession of proof that you have taken a COVID-19 (PCR) test and that the result is negative. While a number of holidays have resumed following the lifting of lockdown restrictions . The issue date and the expiry date of the initially issued voucher remain applicable. This also applies if, in the seven days before your departure, the government in your destination requires children aged 11 and under to be fully vaccinated and they arent currently invited to receive the vaccine in the UK. You can consult the measures and safety regulations imposed by TUI and at the destinations here: https://www.tui.be/nl/corona-maatregelen-bestemmingen. After these 270 days, the certificate can no longer be used to travel. You are on the Belgian website. 16 September 2020: TUI UK has committed to the CMA that customers awaiting their refunds for holidays that were cancelled due to coronavirus (COVID-19) will receive them by the end of the month . If for medical reasons you cannot wear a mouth mask on the plane, we ask you to take. Marketing cookies worden gebruikt om bezoekers te volgen wanneer ze verschillende websites bezoeken. Given the quick evolution of the international reaction to the outbreak of COVID-19, TUI fly cannot guarantee the accuracy of the information below and does not accept any liability for any errors or omissions. You can request this certificate via. Take Ryanairs policy, which allows you to change your flight but with at least seven days notice. Are you travelling back to Belgium from a European destination? There are specific quarantine rules at each destination, and any additional costs must be paid by you. on your documents match your booking details. Will your flight take place but do you prefer not to travel right now? Check out the table in the section below for all types of change fees. Many travellers will opt for a flight-only booking a riskier option for a number of reasons, especially amid the pandemic. Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. If your holiday is cancelled, delayed or substantially changed you have the right to make a claim for loss of value, out-of-pocket expenses, or loss of enjoyment, inconvenience, or disappointment. The measures taken by the suppliers can change at any time. If the price of the new flight is higher than the original amount, you will have to pay the difference. Similarly, if the country is placed on the red list its possible the flight will still run. If you booked flights with BA before 8 June, you will still be covered by the guarantee and you will be able to either change your flight or cancel and request a voucher for free right up until check-in closes. With Cunard you can book with confidence thanks to our flexible transfer policy, cruise protection, and travel insurance guidance. Yes, the TUI fly web portal has been reopened. TUI allows you to amend your booking and itinerary by using Manage My Booking in your TUI account. Depleting cash reserves is a short-term impact but in the long term COVID-19 may spur drastic changes across the traveler landscape. Children traveling alone must fill in their own form. Zonder deze cookies kan de website niet naar behoren werken. Now we are stuck as to what to do. Most will, for example, pay a cancellation claim if you test positive with the virus and consequently can't travel - but only a minority would pay out if a government . If you booked a flight via an online travel agent or a facilitator (i.e. However, Tui offers continued Covid-specific flexibility for holidays departing on or before 31 October 2022. If you paid for a seat reservation, you will receive a separate voucher. You can contact them by e-mail [email protected] or call them at +31 20 717 97 00. We are like eBay for travel with the added benefit of secure exchanges and expert customer support. Yes, the voucher you received remains valid and can be used to book a new flight with TUI fly. You can check the entry conditions of our destination on this page: https://www.tuifly.be/en/corona-measures. 1,34 per minute), They will gladly make the booking for you. The table below outlines the termination fees: Percentage of your holiday price TUI will keep as a fee. All guests travelling on holiday with TUI this year will automatically receive a supplementary holiday guarantee cover at no extra cost. More information can be found hereunder. Some countries may impose temperature checks, health certificates, tests, certain nationality requirements and/or specific documents. https://www.tuifly.be/en/flightinfo-corona-measures, Information about changing my booking/cancellation of my flight, Information about the TUI fly Corona voucher, Information about the TUI fly MARK voucher, ttps://www.tui.be/nl/corona-maatregelen-bestemmingen, https://www.tui.be/nl/corona-maatregelen-bestemmingen, https://www.tuifly.be/en/legal/reiseformalitaten, https://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country, https://www.tuifly.be/en/travelling-corona-measures, https://www.tuifly.be/en/destinations-corona-measures, Information about the premium-rate number. In case you spend more than the amount of the voucher, you must pay the difference of the actual amount spent and the vouchers value. About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay Media Centre Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Holiday Weather Holiday Competitions How to Raise a Concern? If you need assistance you can contact TUI directly. You will automatically receive a new voucher with the remaining amount by e-mail, you do not need to contact us yourself. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. Print out this QR code or save it on a digital device and keep it at hand upon check-in or boarding. More information is available at https://www.tuifly.be/en/fly-deluxe-en. Of course we hope you will opt for an alternative flight. If you are interested in an alternative flight, we will gladly discuss the possibilities with you. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. For instance, if the Foreign, Commonwealth & Development Office (FCDO) suddenly advises against travel to your destination, an airline isnt required by law to cancel the flight or to offer you a refund. Any rebooked flight must be completed by 31 December 2023. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. Jet2, easyJet, TUI and Ryan Air have all updated their coronavirus policies after the news of the quarantine hotels. The voucher for the total amount will be sent to the passenger-main booker in the name and for the account of the passenger-main booker and his/her travel companions. Please note this article is for flights booked with Expedia. Related . See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Featuring flexible changes, testing partners and a quality guarantee, the TUI Holiday Promise is designed to give you total peace of mind. If you need assistance you can contact TUI directly. . Your file will be processed as soon as possible. Any closer to take-off and youll have to pay a fee to rebook plus the difference if the new flight dates are more expensive. Though travel corridors are in place, allowing for quarantine-free travel for Britons, these can change . You should contact TUI by email or in writing 7 days or more before the booking. If your file is cancelled free of charge, the premium will also be cancelled free of charge. Should something change in the flight you booked, you will be informed personally and in time. If you need to cancel your flight boo Can I cancel a flight I booked with Expedia? That's when we said, 'hey let's just get our money back,'" Sherli says. TUI fly is your trusted partner for safe travelling. If you booked your flight in a TUI shop or on the TUI fly website, the value of the voucher equals the price you paid for your trip (including administrative expenses, extras and the cost for travel and cancellation insurance premiums, if any). This tracks your activity using third party cookies. To find out more, please read our Entry Requirements. 1,34 per minute) They will gladly make the booking for you. Refund requests for mandatory hotel quarantine can be made up to four weeks before departure and refund requests for a travel ban can be made up to two hours before departure. We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. or cancel your holiday and receive a full refund within . You can consult the conditions on our corona conditions page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. This applies to all travellers. Click here for more information. But she says Norwegian Cruise Lines had other ideas. TUI fly MARK vouchers are easily recognisable by the mention MARK. Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. In addition to functional cookies, which are necessary for the proper operation of our website, we also install analytical cookies to measure the use and quality of the website. This policy does not apply to holidays departing from 1 May 2022. If your flight has been cancelled but if the same flight is available on another day of departure, it's possible to book this flight at the price you originally paid. Note: our customary TUI fly Shop & Caf magazine will temporarily not be available on board. For some destinations, you dont need to take a test if you have been fully vaccinated for at least 14 days. Given the circumstances, TUI fly will extend its validity by one year. -4.20 -2.51%. We ask you to pay contactless or by card if possible. Cancellations are only possible on workdays during business hours (from Monday through Saturday from 9.00 am to 5.00 pm). Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? The departure date can also be after 01/04/2021. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. We have a flight with TUI booked for 29th of July, their information I can see, states that we can amend the flight for free - however only if we do this prior to the 30th of June. Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. Analytische cookies helpen ons te begrijpen hoe bezoekers onze website gebruiken, door anoniem gegevens te verzamelen en te rapporteren. Due to the measures taken at the different destinations, we have had to change or even cancel some of our flights. This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date. If you decide to cancel and request a travel voucher, you have until 30 September 2023 to use it. And all of our holidays are designed to help you Discover Your Smile. For bookings made on or after April 6, 2020, consider the risk of the coronavirus (COVID-19) and its associated government measures. After all, the safety of all our customers and employees is our top priority. . Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. The advice can change so check regularly for updates. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. They will likely resell your holiday, while keeping your deposit and cancellation fees, which is quite unfair. Marella Cruises sailings on Marella Discovery and Marella Discovery 2 due to depart on or before 31 July 2021. Transfer your booking up to the date that the balance for . In that case the normal cancellation conditions will apply. Amendments to TUI bookings require you to pay an amendment fee that vary by holiday and type of amendment. If the DFA advises against all but essential travel and we cancel your . But ATOL protection does not apply to all holiday and . Did you book a transfer with HolidayTaxis at your destination, but your trip has been cancelled? Fortunately, some airlines do have flexible policies in place so you can rebook your flight if necessary without paying an admin fee. EasyJet and TUI have updated their policies on rebooking flights and holidays after travel rules were changed to prevent the spread of the Omicron COVID variant. You dont need to contact us yourself. You may be wondering: Can I cancel or change my TUI holiday booking? Yes, you can also make changes to your TUI booking. If the price is lower, you will receive a refund or you will pay the lower amount of the trip (if you received a refund for your cancellation). Cookie Notice. Can I cancel a flight I booked with Kiwi.com? The face mask must be worn at least when boarding, during the entire duration of the flight and when disembarkingas you may be sitting/standing next to someone other than your own travel partyand the distance of 1,5 meters cant always be respected. When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. TUI revealed it has cancelled flights bound for a handful of holiday destinations in its latest update to customers. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. Its possible that the country of your destination imposes the obligation on travellers to take a PRC test. Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. You will find an overview of these suppliers below. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Important Note: If you booked a TUI holiday from a travel agent other than TUI contact the agent directly. For more information, consult the website of the Belgian government (. Its possible to reserve a seat or check in online via https://www.tuifly.be/en/online-check-in. Due to the impact of the coronavirus on our flights and the many questions we have received, waiting times at the TUI fly Customer Service Center may be very long. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure.