on We endeavour to ensure that the information on this site is current and Anyone shed any light on this ridiculous situation. Just follow the advice to Move an email address (mailbox). For example, you may have a BT Internet, Sky or AOL address that you feel ties you in to a provider. I'm switching from Plusnet, will I lose my Plusnet email account? 09-09-2018 One of the main concerns people have when looking to switch providers is whether they can keep their existing email address thats linked to their long-time broadband provider. You can still access yourBTemail address for 60 days after you switch to a new broadband provider. Once your new email is set up, its a good idea to export your contacts from your old account and send out an email to your main contacts to let them know youll be using a new address from now on. If you wish to access it via those means you will be given the option to upgrade to Premium mail at 7.50/m when you leave. Click Your products > BT Email > Manage. The three BT representatives that helped me to get my emails back have been so kind and patient, and I am lost for word to describe how grateful I am to them. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. The BT domain costs about 6.00 per year so it is peanuts as far as I can see it. Beware that where Sky closes a dormant account, youll lose any associated data and content. During this time customers may wish to sign up for BT Mail Premium, a paid email service, to keep both the BT email addresses and emails connected with their old account. For clarification, when you say 'from web browser' do you mean I must log on to BT.com and I will see my emails there (as I can do currently,) or will it be a different web address. It looks more professional than having a BT, Yahoo or Gmail address. Log into My BT using your BT ID. 18-05-2022 A Static Mesh is a piece of geometry that . They can stick that where the sun don't shine. Sky No. When you switch from BT broadband, BT will keep your BT Mail account live for 60 days. However, when we switch to another provider or cancel our package, the rules around our email service may change. If you have BT email and you cancel your broadband with us, you can: If you don't make a choice yourself, we'll transfer you to Basic email. Hi Just changed over to EE broadband on 4Sept from BT.Just found out my email accounts will cease in 60days useless I take out a 7.50 month subscription. Can You Keep your email address if you cancel BT Broadband? You can use the settings below to accept all cookies (which we recommend to give you the best experience) or to enable specific categories of cookies as explained below. If you've switched from another provider, chances are you may want to continue using your old email address. 7 How long does it take to change email address on BT? But as above, really not sure what it is you want to do! Alternatively you can contact us through our online Customer Enquiry form. by on Why the conflict of oppinion on this from BT staff? BT says people can keep their email addresses for free using a basic service that's only accessible via a browser but that customers who want to maintain their normal email service, they have to pay 7.50 per month. If you'd like to keep it, you'll need to pay for BT's Premium Email service which costs 7.50/month for up to 11 email addresses. And these fees arent fixed with the same scrutiny as their broadband or landline fees. Go to our email log in page > to log in to your BT Mail inbox. Media Enquiries. When switching, you will need to notify Plusnet that you wish to continue using the email address, or it will be deleted along with the rest of your account information. Compare broadband packages: Browse the. You can't send email by your alternate ISP but you can receive. The charge used to be 1.60 a month from May it will be 5 . If we can't transfer your number or you want a new one, you'll get an email or letter with your new number. Yes, if you've already got a BT email address, you'll be able to link it to your new broadband account. 9h18 The optional, Standard email that comes with any broadband package from BT, You're the account holder of the gaining account, The gaining account already has an email address linked to it, You know the password of the email address you want to move, The user of the email address doesn't give their permission, It's linked to a BT ID that doesn't belong to the user of the email address, It's linked to a BT ID that has other email addresses linked to it and not all of those email addresses are to be moved. Set up or manage your direct debit. 13h53. - edited Should you leave TalkTalk, you can subscribe to TalkTalk Mail Plus and keep your email address for 5 per month or 50 per year. If you switch from Plusnet to another provider you can take your email account with you. What happens when you switch to Premium email? There are no fees to keep it active, so if you have a Sky email account, you're safe for life - or until they tell you otherwise. Gmail can import mail and contacts from Yahoo!, Hotmail, and AOL accounts in addition to other email accounts that support the standard POP3 protocol. That way you start using your newly created email address right away, informing your customers of the change of email. Thanks, on Whether youre in a contract or not, we explain the steps and outline the costs. Brilliant Thanks. Once you give notice to Virgin Media, youll only have 90 days before your email address is cancelled. 9h27. 18-05-2022 This thread is two years old and so is the information. How do I keep my email address if I change providers. I was changed over from BT yesterday to PLUSNET for broadband and phone. 16h52. Unless we've said otherwise, products are in no particular order. Any accounts that are unused for 30 days or more could be closed down. How long does it take to change email address on BT? Port: 465 (this may not be automatically populated on selection of SSL, so you'll need to check this) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN. But sadly you wont be able to recover any personal data previously linked to that email address. Mail but with Sky branding. You won't be able to move an email address used by somebody else if: Once the email address is moved, it's very important you 'gift' it back to the other person. You or any of the users linked to your account can link your email address to another BT Broadband account or, Your email service will be downgraded to Basic email, When this happens youll be able to upgrade to Premium email via, Users of email addresses linked to your account will also be downgraded to Basic email. Please appreciate that there may be other options available to you than the products, providers or services covered by our service. Like BT, you can still access yourPlusnetemail account after you switch to a new provider if youre willing to pay a monthly fee. accurate but you should confirm any information with the product or BT ID or Email address. Yes, I know it's old but so am I (LOL) & it works very well. 18-05-2022 Every time I have spoken to BT about this they tell me that we can't keep this address. If you have had enough of your current broadband supplier and want to find a new one, use our comparison service to find one to suit you.Find better broadband deals. Find out more by reading our Cookie Policy. Yes I have a gmail address, but to put everything over to it and confirm would take ages. 07-03-2017 Keep your email but with more basic features by getting Basic email, which is free, Keep your email with the same features by getting Premium email, which costs 7.50 a month, Keep your email with the same features, by linking it to a friend or family member'sBT Broadband, which is free, You or any of the users linked to your account can, Youll have 60 days to upgrade to Premium email via My BT. Optional, only if you want us to follow up with you. Remember, you won't be able to move an email address used by somebody else if: When the last or only email address linked to a Premium email account is moved to another billing account, we'll automatically close the account down. With upload speeds usually lagging behind download speeds in the UK, read our tips on how to improve your service. This is strange. If you know someone else with BT Broadband, they're eligible to have up to 10 email addresses. However, Sky will eventually close down inactive accounts, so if you want to keep using it, you need to use it regularly. i am thinking of leaving bt and wondered if i can keep my@btinternet email address as it is used for a lot of online accounts? 04-10-2018 During this same period, you can also decide to link your BT Mail account to a friend or family members BT Broadband for free. Is there a way to keep my email addresses under some kind of EE mail account? We Rules Our address is Level 2, 20 St Message 3 of 7 (4,095 Views) 0 kevinflanagan69 Newbie Posts: 2 Registered: 21-12-2016 30-01-2017 8:47 PM i want to keep my bt email address Message 4 of 7 (4,024 Views) 0 MauriceC Hero 03:44 PM. What happens if I close my BT email? This has the same functionality as your old BT Mail account, though it will cost you a fee each month to keep it going. For example, with BT Connect, you would navigate to Manage Services > Email Summary > then highlight your email address in the box > click Email Forwarding. How likely would you be to recommend finder to a friend or colleague? it used to be the case that we could add a hositng pack to the account to keep them active. How do I keep my email address if I change providers? Alternative contact email addresses linked to your account . The smartest thing to do is get an email account that will move with you. reference number: 786446). You or any of the users linked to your account can link your email address to another BT Broadband account at any time. It would be more cost-effective to spend a few minutes switching to a free email address instead. Its best to start the move from standard BT mail to BT Premium Mail as soon as possible; it takes up to 24 hours for the switch to be made. We use cookies and similar technologies. Can I keep my BT Mail address? You'll be asked to log in to My BT again. (eat-sleep-adslguide) Mon 02-Dec-19 15:03:43. Once you've done this, you can use the link below to move the email address. Step 1: Check your Plusnet cancellation fee To start with, check whether a cancellation fee will apply for ending your Plusnet broadband service. When you leave your email address will be automatically downgraded to basic mail which means it will only be accessible via webmail and not email clients or apps on phones. Once you've signed into My BT, click the Update your email address option at the top of the page to change your email address. Or sign in to My Account to see it. Find out if youre eligible and claim now. Meaning that previous customers who still needed to access their email inbox and contacts saw their monthly costs triple unless they chose to switch back to BT. Do you blame them? But you won't be able to create any more email addresses on your account unless you delete some first. If you continue to use this site we will assume that you are happy with it. It seems to be being used as leverage to prevent customers from cancelling. When you leave your email address will be automatically downgraded to basic mail which means it will only be accessible via webmail and not email clients or apps on phones. I have a related issue in that we upgraded our bt business broadband to bt halo broadband (fibre to property) which became active in January. Now I'll have a problem renewing my domain without an account so I had a chat (online of course) with their customer service and they will look into this and contact me again by phone or by my temporary eMail tomorrow (5th October, 2018) so I'll just wait and see. 09-09-2018 You'll need to select Package, then Included extras and then scroll down and click Manage BT Email. Then set a new, strong password to ensure that the old account stays secure until its finally closed down. We'll send you confirmation of your broadband activation along with advice on how to complete the move. Personally i'd never go with the email from and ISP and if you move or change ISP you need to change your email. She's also been editor of Which? Based on 1 salaries posted anonymously by BT Senior Billing Analyst employees in Whitstable.Koodo bill; Question . You'll see the number of email addresses you've used when you log in. Scan the QR code below to start tracking your energy usage, 2000-2023 Uswitch Limited. That said, there is a sneaky little trick to get around this. 11h41. How do I close or delete an email account? Ofcom isn't happy. Gmail has a similar set of added applications. 0 Ratings mvb Beginner I use it for banking, paypal, ebay, forums etc etc etc. finder.com compares a wide range of products, providers and services but we don't provide information on all available products, providers or services. 12:28 PM, I had an interesting conversation earlier today which seems to contradict this, I wanted to keep my business broadband but change the name on the account. Not all providers will allow you to keep your email address once you switch. Good news - you can keep your BT ( www.bt.com) email address when you cancel BT broadband. Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve. Thereafter, select the desired destination location path & click on the backup option. That means if you switch from Sky youll be able to keep your email address, and with it all the messages and data youve stored in your account. Once you've done this, they'll be asked to set up a new password and link it to a BT ID. Once the move is complete, you'll get a confirmation message and the email address will be shown in your email management page. I'm going to see what Ofcom's position is on this topic as there's not information coming directly from BT themsleves. Can I switch from TalkTalk and keep my TalkTalk email account? The short answer is yes, sometimes but the real question is, should you keep your email address when you switch broadband? Google Chromes password manager will have a list of all these websites along with your login details and passwords.